http://articles.mychoicedeals.com/ Articles at The Article Planet en-us http://articles.mychoicedeals.com/business/customer-service/easy-ways-to-improve-your-customer-service-skills-with-verbal-communication.html http://articles.mychoicedeals.com/business/customer-service/easy-ways-to-improve-your-customer-service-skills-with-verbal-communication.html Wed, 09 Sep 2009 02:42:31 -0500
When you're talking to someone you aren't just communicating with the flat words you're using. There are tons of subtle inflections in your voice that convey deeper meanings than what the words can possibly mean alone. These subtle changes are called tone and we must always be aware of the tone we are taking with customers. Good customer service interactions will have welcoming tones to them. You want to be genuinely friendly and kind in your speech and you don't want to sound sarcastic or angry.

Diction is key to proper verbal communication. The words you use to express each idea are incredibly important. If you don't take care and choose your words properly you run the risk of alienating, confusing, or even insulting a customer and that is far from what we want to accomplish with all of this. Avoid using idiomatic expressions and slang terms like "How's it going?" or "Sup, dude?" You want to be formal in your word choices.

If you aren't speaking loud enough the customer isn't going to hear you and they are going to have to ask you to repeat yourself all the time. You don't want them to have to ask that at all. If the customer has to ask you to repeat something they have just gotten ten percent more irritated with you and that irritation level rises with every further question. Project your words loud and proud so that everyone can understand what you are saying.

Fast food joints and cheap restaurants are plagued with customer service people who don't know how to speak clearly. Either they are talking way too fast and their words all become one long single sentence or they are speaking far too softly like a mouse. You need to make sure that all of your words come out clear and defined so that people can understand what it is that you are saying to them. Otherwise we'll have a problem.

Just follow some simple rules of verbal communication and you will start to see some drastic improvements in your customer service interactions. Speak loudly but don't yell. Speak clearly and use simple terms and no slang. Use happy tones to share the love and above all else reiterate your phrasing if they don't understand what you mean. ]]>